Delivery Operations Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Experience working in the IT industry, preferably in delivery, operations, PMO, HR or project coordination roles
• Good understanding of delivery and project life cycles
• Strong ownership and accountability mindset
• Ability to work independently and ensure tasks are completed end-to-end
• Strong analytical and problem-solving skills
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Proactive attitude and willingness to dive into complex processes
• Flexibility and ability to adapt in a fast-changing environment
• Upper-Intermediate or higher level of English

RESPONSIBILITIES

• Own and coordinate core delivery operational processes
• Prepare agendas
• Document decisions and action items, delivering them to responsible stakeholders and facilitating execution
• Prepare and distribute follow-ups
• Track execution and support stakeholders in completing agreed actions
• Monitor delivery operations and proactively identify risks, bottlenecks, and process gaps
• Support continuous improvement and optimization of delivery and PMO processes
• Support with events organization and execution
• Support and coordinate resource planning activities
• Maintain and analyze bench and capacity data
• Facilitate resourcing and recruiting sync-up meetings
• Take ownership of payroll-related operational processes
• Coordinate with PMs, DMs, Engineering leadership, and Finance to validate and correct payroll data
• Track deadlines and follow up on missing or inconsistent inputs
• Coordinate preparation of candidates for client interviews
• Prepare and maintain client-facing CVs
• Support project start and client onboarding-related delivery processes
• Prepare presentations and analytical materials (delivery metrics, operational results, status reports)
• Coordinate delivery-related meetings and internal events
• Manage calendars and scheduling for delivery stakeholders
• Collect, consolidate, and analyze delivery and operational data
• Act as a coordination point between Delivery Management, PMs, and other stakeholders

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