Delivery Executive

Executive

Dubai

September 2, 2026

Job Description

REQUIREMENTS

High school diploma or Bachelor’s degree preferred.
Minimum 2–3 years of experience in automotive dealerships, vehicle delivery, showroom operations, customer service, or a related field.
UAE automotive dealership experience is preferred.
Good knowledge of vehicle delivery, registration, insurance, and dealership processes.
Valid UAE driving license is preferred/required depending on business requirements.
Good communication and interpersonal skills.
Strong attention to detail and documentation skills.
Ability to coordinate effectively with multiple departments.
Customer-focused with a professional and presentable approach.
Good organizational and time-management skills.
Ability to work under pressure and meet delivery deadlines.
Basic computer and MS Office skills.

RESPONSIBILITES

Coordinate and manage the end-to-end vehicle delivery process for customers.
Ensure vehicles are fully prepared, cleaned, inspected, and ready for customer handover.
Coordinate with Sales, Finance, Insurance, Registration, Workshop, PDI, and other relevant departments to ensure timely delivery.
Verify that all required vehicle and customer documentation is complete and accurate prior to delivery.
Confirm vehicle registration, insurance, payment, accessories, and other delivery requirements before releasing the vehicle.
Conduct a professional vehicle handover and explain the key features, controls, and basic functions of the vehicle to the customer.
Ensure the customer receives all relevant documents, keys, manuals, accessories, and other applicable items.
Maintain accurate delivery records and update internal systems with delivery status and relevant details.
Coordinate with customers to confirm delivery appointments and communicate any changes or delays promptly.
Conduct a final vehicle inspection before handover to ensure the vehicle meets showroom quality standards.
Escalate any vehicle defects, missing documents, or delivery issues to the concerned department for immediate resolution.
Ensure the delivery area and vehicle presentation meet the brand’s required standards.
Collect customer feedback following the vehicle handover and escalate any concerns to the Sales/Customer Experience team.
Support the Sales team in ensuring a smooth and positive customer journey from booking confirmation through final delivery.
Maintain confidentiality of customer information and ensure compliance with company policies and procedures.
Perform any other duties related to showroom and vehicle delivery operations as assigned by management.
Maintain a professional, welcoming, and customer-oriented approach throughout the delivery process.
Ensure customers receive clear and accurate information regarding their vehicle and delivery requirements.
Handle customer queries professionally and coordinate with the relevant teams for resolution.
Ensure the vehicle handover experience reflects the standards and image of the automotive brand.