CX Sales Representative

Job Description

REQUIREMENTS

• 5+ years of Sales or Account Management experience preferred
• Strong customer service and listening skills required
• Extensive experience delivering technical and service-based solutions to promote material handling system longevity

RESPONSIBILITIES

• In conjunction with the Direct or Integrator Account Managers, this individual will be the primary point of contact and build long-term relationships with customers for CX-related opportunities.
• Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors through email, phone, online presentations, screen-share and in person meetings
• Work extensively with customers on solution options
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
• Achieve bookings goals across CX teams
• Educate customers on key system lifecycle milestones and develop supporting multiyear CAPEX program.
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Utilize CRM system to manage deals, follow-up, contact information, forecasting reports etc.
• Responsible for working with internal cross-functional teams to onboard and integrate new clients and develop existing client relationships
• Working with cross-functional teams to drive proposal generation and revisions
• Act as the customer’s advocate to ensure they have the best experience with CX

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