Customer Support Specialist

Job Description

REQUIREMENTS

• 0-2 years of experience preferred
• Strong verbal and written communication skills in Microsoft Office Suite or related software
• Organizational skills and attention to detail
• interpersonal skills
• Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.
• School Diploma (or Equivalent) required
• Processing / Software experience preferred

Preferred Qualifications: (Optional)

• processing / Software experience preferred
• School Diploma (or Equivalent) required

RESPONSIBILITIES

• Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
• Records data required to analyze problems and track them to final solution
• Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
• Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
• Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
• Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
• Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
• Other Software Support Agent-related duties, as assigned
• Travel requirement: 5% of travel or less required

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