Customer Support Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Are process-driven, organized, and highly detail-oriented
• Communicate clearly, professionally, and with empathy
• Have a strong work ethic and reliable follow-through
• Demonstrate high empathy for borrowers navigating financial stress
• Are a quick learner who can master new program rules with guidance
• Are a dependable team player who follows processes and asks questions when needed

RESPONSIBILITIES

• Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
• Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates
• Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
• Collaborate with other CSRs to resolve complex or escalated cases
• Surface workflow gaps or borrower friction points to the product and operations teams
• Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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