Customer Support Representative

Job Description

REQUIREMENTS

• Minimum 2 years of experience in Customer Service Collections Account Receivables or Escrow Operations.
• High School Diploma or equivalent required; Bachelors degree in Business Finance or a related field preferred.
• Proven ability to manage financial documentation and client correspondence with accuracy.
• Excellent communication negotiation and relationship management skills.
• Strong analytical and problem-solving abilities with high attention to detail.
• Sound knowledge of Escrow laws and financial compliance frameworks.
• Ability to work independently and remotely maintaining consistent productivity and professionalism.

RESPONSIBILITIES

• Handle incoming and outgoing customer inquiries via phone email and chat ensuring prompt and professional resolution.
• Manage collections and overdue payments including negotiating payment plans and settlements.
• Review and analyze account receivable reports to identify trends risks and areas for improvement.
• Communicate with clients regarding outstanding balances offering clear and compliant payment solutions.
• Develop and implement strategies to improve collection efficiency and minimize delinquency rates.
• Collaborate closely with internal teams including Sales and Accounting to resolve client issues and enhance satisfaction.
• Maintain accurate and up-to-date customer records including payment logs and communication histories.
• Meet or exceed monthly collections and reconciliation targets while ensuring high service quality.
• Serve as Escrow Representative coordinating all outgoing and incoming transactions to regional partners and associates.
• Verify and process payment instructions ensuring timeliness accuracy and full compliance with company protocols.
• Prepare and distribute payment notices confirmations and remittance details.
• Investigate and resolve payment discrepancies and transaction-related errors.
• Uphold confidentiality transparency and compliance across all customer and partner transactions.

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