Customer Support Rep

Job Description

REQUIREMENTS

• Minimum 6 months of call center experience required.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to build positive working relationships with teammates.
• Strong computer skills and the ability to learn new systems quickly.
• Ability to adapt, prioritize, and work effectively in a fast-paced environment.
• Availability to work at least 20 hours per week.
• Flexibility to work weekends and occasional holidays.

Preferred

• Previous remote work experience.
• Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.

RESPONSIBILITIES

• Provide prompt, professional support to our client’s patrons by phone and email.
• Assist customers with ticket purchases, order issues, and general event-related inquiries.
• Accurately document and resolve customer issues in a timely manner.
• Manage a high volume of phone and computer-based work in a remote environment.
• Maintain a quiet, professional workspace and reliable internet connection while working remotely.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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