Customer Support and Research Data Support

Job Description

REQUIREMENTS

• Multilingual proficiency with strong command of English; bilingual abilities are highly desirable
• Previous experience in customer support, call centers, or client services is preferred
• Demonstrated data entry skills with attention to detail; familiarity with Microsoft Office Suite is essential
• Excellent communication skills with the ability to handle outbound calling confidently and professionally
• Strong analysis skills to interpret data accurately and provide meaningful insights
• Good computer skills including typing speed and proficiency in various software applications
• Experience in cash handling or transaction processing is a plus
• Ability to thrive in a fast-paced environment while maintaining a positive attitude and excellent phone etiquette

RESPONSIBILITIES

• Provide outstanding customer support via phone, email, and chat in multiple languages, including bilingual communication when needed
• Assist clients with inquiries related to products, services, or research data requests, ensuring clear and positive interactions
• Conduct outbound calls to follow up with clients, gather feedback, or verify information as part of research support activities
• Enter and update data accurately in various databases using Microsoft Office tools and other computer applications
• Support research teams by collecting, organizing, and analyzing data to facilitate project progress and insights
• Maintain high standards of phone etiquette, professionalism, and communication skills during all client interactions
• Handle cash transactions or billing inquiries with accuracy and integrity when applicable

Are you interested in this position?

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