Customer Success Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Associate/Bachelor’s degree, or equivalent work experience.
• 5 years’ experience in a call center/inside sales role.
• The ability to exercise initiative.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

RESPONSIBILITIES

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us.
• Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer request such as:
  • General Inquires
  • Account Creation
  • Pricing
  • Product Orders/Returns
  • Billing Inquiries
  • Payments
• Upselling and Cross selling – Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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