Customer Success Engineer

Customer Success
Dubai
February 14, 2026
Application ends: May 15, 2026

Job Description

JOB DETAILS


REQUIREMENTS

  • 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
  • Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
  • Fluency in Arabic and English is essential
  • Confident, polished communicator with a proven ability to build lasting, critical business relationships

RESPONSIBILITIES

  • Act as our client’s security expert and consultant to customers.
  • Develop and maintain excellent, hands-on knowledge of our client’s solution, with the expectations of self-sufficiency and proficiency across all coverage areas of our client’s platform
  • Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
  • Work towards and maintain our client’s relevant certifications
  • Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
  • Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
  • Work with customers to learn their priorities and map to technical solutions.
  • Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
  • Document and utilize the values statements and needs of our client’s customers
  • Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
  • Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
  • Demonstrate confident presentation skills
  • Maintain organized and timely documentation, account administration, and updates of internal systems
  • Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise

Are you interested in this position?


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