Customer Service Support Representative

Job Description

REQUIREMENTS

• 2+ years of customer service or account management experience, preferably in healthcare, legal, insurance, or a high-volume service environment.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks and tight deadlines.
• High attention to detail and accuracy.
• Ability to work independently and problem-solve in a fast-paced environment.
• Proficiency with basic computer applications and CRM/ticketing systems.

Preferred Qualifications

• Experience in medical records retrieval, health information management (HIM), or related industries.
• Familiarity with HIPAA and handling of confidential information.

RESPONSIBILITIES

• Serve as the primary point of contact for assigned clients, providing exceptional written and verbal customer service.
• Manage the full lifecycle of client requests related to medical record retrieval.
• Monitor order progress, follow up on outstanding requests, and proactively address potential delays.
• Maintain accurate and organized documentation within internal systems.
• Troubleshoot client issues with professionalism and urgency.
• Collaborate with internal departments to resolve inquiries and escalate concerns when necessary.
• Track account activity and service levels to ensure client expectations are consistently met.
• Assist with onboarding new clients and supporting their transition to operational workflows.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn