Customer Service Specialist

Job Description

REQUIREMENTS

• Knowledge of records management procedures, SAGE500/CRM preferred.
• Knowledge of assigned program activities guidelines and processes
• Ability to operate various work-processing software, spreadsheets, and database programs.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.

RESPONSIBILTIES

• Prepares and enter Sales Orders by identifying and interpreting data to be entered.
• Triage request and send to other staff where applicable.
• Work with Customers to resolve order issues, following protocols. Files all document communications, calls interactions, problems, and resolutions.
• Manages special orders for OSS (On Site or In House Assembly) and various large contract orders.
• Quoting small Direct Projects
• Lead Follow ups from Trade Shows
• Documentation – Training Guidelines
• Direct Sales Support – Various Request to meet the needs of Direct Sales
• Technical Product Support
• Channel Partner

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