Customer Service Representative (REMOTE)

Job Description

REQUIREMENTS

• High school diploma; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
• 1 to 2 years of customer service experience required.
• Experience in a call center, healthcare, professional products, or customer-facing environment preferred.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

PREFERRED SKILLS

• Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders.
• Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities.
• Effective troubleshooting and problem-solving skills.
• Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams.
• Ability to work comfortably in a highly dynamic, fast-paced, and sometimes ambiguous corporate environment where a high degree of flexibility is required.
• Strong attention to detail with the ability to balance multiple priorities and meet deadlines.
• Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Customer-focused mindset.
• Time management and organization.
• Continuous learning and improvement orientation.
• Magento, Salesforce, RingCentral, and JDE experience preferred.
• Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging digital trends and their relevance in a modern, insight-led workplace.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
• Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures.
• Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution.
• Maintain consistent service quality and compliance with established customer service standards.
• Document customer interactions, inquiries, complaints, and resolutions accurately within company systems.
• Communicate relevant customer and account information to appropriate team members and internal stakeholders.
• Collaborate cross-functionally to resolve customer issues and support a seamless customer experience.
• Participate in product, process, and systems training to maintain knowledge and effectiveness.
• Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects.
• Identify opportunities for process improvements and communicate recommendations to leadership.
• Assist with quality-related documentation, complaint handling, and escalation processes as required.
• Support departmental goals and contribute to a collaborative, customer-focused team environment.
• Perform all other duties as assigned.

Are you interested in this position?

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