Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent preferred.
• Bilingual (English/Spanish) preferred.
• Prior experience in customer service or a related field preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive situations with professionalism and discretion.

RESPONSIBILITIES

• Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner.
• Provide accurate and thorough information regarding products and services.
• Resolve concerns efficiently while maintaining a high level of professionalism.
• Maintain and update patient records with accuracy and attention to detail.
• Collaborate with internal teams to ensure customer needs are met.
• Adhere to company policies, procedures, and service standards.
• Perform additional duties as assigned.

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