Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within the business services sector.
• Strong written and verbal communication skills in English.
• Basic proficiency with customer relationship management (CRM) software and Microsoft Office applications.
• Ability to work independently in a remote setting while managing time effectively.

RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via phone, email, and chat platforms.
• Resolve customer concerns and issues by identifying problems, researching answers, and guiding customers to appropriate solutions.
• Document all customer interactions accurately in the company’s CRM system to maintain up-to-date records.
• Collaborate with internal departments such as sales and technical support to ensure customer needs are met efficiently.
• Provide feedback on recurring customer issues and suggest improvements to enhance service quality and operational processes.

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