Customer Service Representative

Job Description

REQUIREMENTS

• 1–3 years of customer service experience (call center or remote experience preferred)
• Strong communication skills—both written and verbal
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Problem-solving mindset with attention to detail
• Comfortable working with multiple systems and technology platforms
• Self-motivated and able to work independently in a remote environment
• Reliable internet connection and dedicated workspace

Preferred

• Experience in utility billing, property management, or a related industry
• Familiarity with CRM or ticketing systems
• Previous experience supporting high-volume customer interactions

RESPONSIBILITIES

• Respond to inbound customer inquiries via phone, email, and/or chat in a timely and professional manner
• Troubleshoot and resolve customer issues with accuracy and empathy
• Maintain detailed and accurate records of all interactions in company systems
• Collaborate with internal teams to ensure quick and effective resolution of customer concerns
• Educate customers on services, billing, and processes
• Identify trends in customer inquiries and escalate recurring issues appropriately
• Deliver a high-quality customer experience aligned with company standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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