Customer Service Representative

Job Description

REQUIREMENTS

• Previous customer service experience required
• Call center experience preferred
• Auto industry experience is a plus
• Understanding of the collision industry is highly preferred
• Strong phone presence (inbound and outbound calls)
• Comfortable using Windows-based systems
• Basic computer skills
• Basic to intermediate Microsoft Excel skills
• Proficiency in Microsoft Office
• Experience with Microsoft Teams
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment

RESPONSIBILITIES

• Answer incoming calls, SMS, and emails in a professional and timely manner
• Schedule and dispatch appointments accurately
• Provide quotes and process invoices with accuracy
• Use 8×8 system to provide status updates and create service requests
• Escalate customer concerns or complex issues when necessary
• Maintain accurate records and customer information
• Deliver a high level of customer service at all times

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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