Customer Service Representative

Job Description

REQUIREMENTS

• Associates/Bachelor’s degree preferred or 3-5 years related experience.
• Previous logistics experience highly preferred.
• Proficiency in Word, Excel and Microsoft Outlook.
• Knowledge in Hubspot, and the Foodservice Industry is a plus.

RESPONSIBILITIES

• Provide highest quality customer service and support to customers, manufacturers, and sales team.
• Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously.
• Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow-up to customers, including daily responsibility of working backorder and open order reports.
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests.
• Organize, schedule and track inbound/outbound shipments using various transport modes.
• Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
• Communicate with sales and purchasing to inform them of possible product and sales challenges.
• Problem resolution for customer complaints or delivery issues.
• Participation in Virtual Meetings: The successful candidate must have the ability and willingness to actively participate in all mandatory meetings with their camera turned on. 

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