Customer Service Representative

Job Description

REQUIREMENTS

• High School Diploma, GED, or equivalent required.
• Associate degree or Bachelor’s degree preferred.
• Minimum of 1–2 years of customer service, call center, administrative support, or related experience.
• Strong proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.
• Strong attention to detail and accuracy.

Preferred

• Experience in healthcare customer service, healthcare administration, or patient services.
• Experience working in a remote customer support environment.
• Familiarity with CRM software, customer management systems, or electronic records systems.
• Experience handling high-volume inbound and outbound calls.
• Knowledge of healthcare terminology and healthcare service processes.
• Experience supporting patients, families, or healthcare providers.

RESPONSIBILITIES

Customer Support

• Respond to incoming phone calls, emails, chats, and customer inquiries professionally and efficiently.
• Provide accurate information regarding services, programs, policies, and procedures.
• Assist customers in resolving questions, concerns, and service-related issues.
• Deliver exceptional customer experiences while maintaining professionalism and empathy.
• Escalate complex issues to appropriate departments when necessary.

Communication & Relationship Management

• Build positive relationships with patients, families, healthcare professionals, and business partners.
• Maintain consistent communication throughout the customer support process.
• Document customer interactions accurately within company systems.
• Follow up on customer inquiries to ensure timely resolution.
• Support customer satisfaction and service excellence initiatives.

Administrative Support

• Maintain accurate customer records and documentation.
• Update customer information and service requests in databases and CRM systems.
• Process forms, requests, and supporting documentation according to established procedures.
• Assist with scheduling, coordination, and administrative tasks as required.
• Ensure data accuracy and compliance with company standards.

Problem Resolution

• Identify customer concerns and determine appropriate solutions.
• Utilize active listening and critical thinking skills to resolve issues effectively.
• Handle sensitive situations with professionalism, patience, and discretion.
• Meet service-level expectations and performance metrics.
• Contribute to continuous improvement initiatives that enhance customer satisfaction.

Remote Operations

• Utilize customer service software, communication platforms, and digital collaboration tools.
• Participate in virtual meetings, coaching sessions, and training programs.
• Maintain productivity and accountability while working independently.
• Adhere to company policies, confidentiality requirements, and quality standards.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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