Customer Service Representative

Job Description

REQUIREMENTS

• Proven customer support experience or experience as a client service representative
• Ability to learn proprietary computer system,
• Familiarity/working knowledge of Microsoft Word and Excel.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

RESPONSIBILITIES

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Work closely with assigned administrative assistant(s) to achieve complete account management for assigned territory.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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