Customer Service Representative

Job Description

REQUIREMENTS

• Must be available to work 8am to 5pm PST.
• 3 years previous experience in elevated Customer Service.
• DME/Drop Ship experience highly preferred but not required.
• Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications.
• Brightree experience is a plus!
• Minimum high school diploma or equivalent.
• Must have high attention to detail.
• Must be dependable and adaptable.

RESPONSIBILITIES

• Answering and facilitating upwards of 50-60 calls a day.
• Providing timely and accurate information to incoming customers regarding order status and questions about products.
• Processing customer orders including new orders and changes or returns to existing ones while following established department policies and procedures.
• Working closely with the billing department to resolve disputed credit items.
• Engaging in phone-based verbal communication, as well as written and electronic contact.
• Meeting and maintaining strict company deadlines.
• Adhering to Medicare and Medicaid guidelines.
• Providing timely feedback to the company regarding service failures or customer concerns.
• Collaborating with the sales team to meet and exceed customer service expectations.
• Assisting with the maintaining and monitoring of electronic data for established customers.
• Monitoring production of order schedules and expediting deliveries per customer requests.
• Operating inventory control software, word processing and spreadsheet applications.
• Gathering additional customer information as necessary to resolve customer disputes.
• Maintaining detailed files for documentation.
• Drafting letters and quotes for customers.

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