Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent; associate degree or higher preferred.
• Previous experience in a customer service role, preferably within the healthcare or wellness industry.
• Excellent verbal and written communication skills with a friendly and empathetic demeanor.
• Strong organizational skills with the ability to multitask and manage time effectively.
• Proficiency with computer systems and appointment scheduling software.
• Knowledge of medical terminology and insurance processes is a plus.
• Ability to maintain confidentiality and adhere to HIPAA and company policies.

RESPONSIBILITIES

• Respond promptly and professionally to patient inquiries via phone, email, and in-person interactions.
• Schedule and manage patient appointments efficiently using clinic management software.
• Obtain and verify patient information, including insurance details and medical history.
• Provide detailed information about clinic services, treatment options, and policies to prospective and current patients.
• Assist patients with billing questions, processing payments, and insurance claims follow-up.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Coordinate communication between patients, therapists, and other clinic staff to ensure smooth operations and exceptional patient care.

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