Customer Service Agent

Job Description

JOB DETAILS

REQUIREMENTS

• Experience in the gaming or Fantasy sports industry
• Experience in a Customer Service focused role
• Deep understanding of ticket management system functions
• Knowledge of US payments and banking systems
• Outstanding communication and interpersonal skills
• Able to work a rotating 7-day roster which will include weekend and night shifts when required.
• Exceptional attention to detail and the ability to work well under pressure
• An analytical mind and inclination for problem solving
• A can-do attitude and ability to see the bigger picture!

RESPONSIBILITIES

• Ensure all required customer service activities are completed to our client’s high standard of customer communication, including the prompt support of customers via all channels (Live Chat, Email, Phone)
• Assist in the creation/implementation of CS policy/documentation for training of staff members
• Resolve any contest inquiries regarding sporting rules & account and billing inquiries
• Build effective relationships within the team/company
• Ensure the needs of the customer are always the primary focus
• Assist the wider company by fulfilling any ad hoc roles as may be required from time to time
• Assist in creation and settling of Fantasy entries/contests

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn