Customer Relations Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Prior customer facing sales or customer service experience.
• Highly motivated to meet deadlines and provide excellent customer service.
• Ability to efficiently operate computers and multi-task different programs.
• Ability to organize and prioritize work.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, etc.).
• Willingness to learn and utilize technical plumbing terminology and basic functionality.
• Ability to effectively utilize customer relationship management system.

RESPONSIBILITIES

• Ensuring customer satisfaction with our products and services.
• Assist customers in the selection and purchase of product.
• Answer post-sale customer questions about product, policy and/or services.
• Resolve and de-escalate customer complaints.
• Collaborate with other members of the Customer Relations Department and cross departmentally to ensure customer satisfaction
• Continually enhance product and plumbing knowledge through provided training to promote a professional image.
• Maintain quality score and other communicated performance metrics.
• Practice and ensure compliance with company policies and procedures.
• Execute all other requirements, policies, and procedures set by Management.

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