Customer Operations Specialist

Job Description

REQUIREMENTS

• High School diploma or equivalent
• Two years of previous billing and invoicing experience
• Two years of experience providing customer service to internal and external parties
• Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook

KNOWLEDGE, SKILLS & ABILITIES:

• Previous billing and invoicing experience
• Demonstrates strong data and information analysis
• Strong experience providing customer service to internal and external parties
• Knowledge of CRM and cloud-based software
• Strong time management, organizational skills, initiative, professional demeanor and positive attitude
• Ability to communicate effectively both orally and in writing
• Ability to promote a positive team environment

RESPONSIBILITIES

• Answers and resolves customer inquiries within committed time frames
• Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution
• Works in a team-structured environment to provide support to other members of the Customer Operations team
• Promotes compliance and embraces continuous quality improvement
• Maintains current contact documentation within CRM related to customer accounts
• Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled
• Validates contract pricing, units of measure, credit limits and licensor within applicable systems and updates as appropriate
• Accurately manages invoicing and finance management for the customer

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