Customer Experience Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, or related field
• 1-2 years of sales or customer service experience or equivalent,
• Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
• Self-motivated, driven to succeed, and competitive
• Strong verbal and written communication skills
• Fast learner, team player, with the ability to adapt to change quickly
• Experience with rehabilitation and stroke a plus
• Experience working in sales retention and troubleshooting
• Preferred experience working in salesforce or similar customer relationship management (CRM) system

RESPONSIBILITIES

• Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
• Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
• Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
• Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
• Be the first point of contact for prospective and active users of the IpsiHand
• You’ll be on the front line and empowered to help our team learn to think in new ways about the customer experience and journey
• Track customer progress through each stage of the funnel
• Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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