Customer Care Specialist

Job Description

REQUIREMENTS

• High School Diploma (or GED)
• 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact
• Ability to work anytime between the hours of 8AM – 8PM EST, Monday-Friday

RESPONSIBILITIES

• Become an internal stakeholder in the future of our organization. This is accomplished through making suggestions and participating in the process of continually improving the way we handle customer service.
• Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
• Educate customers about the services MassMutual provides for their retirement needs
• Apply knowledge to handle many problems independently while seeking guidance in highly complex situations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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