Customer Care & Enrollment Specialist

Job Description

REQUIREMENTS

• 1–2 years of experience in customer service, sales support, or an enrollment/intake role
• Friendly, persuasive, and patient phone and email communication skills
• Comfortable explaining a service clearly and guiding someone through a sign-up process
• Basic computer proficiency — email, data entry, or spreadsheet tools
• Background check required

RESPONSIBILITIES

• Answer inbound calls and emails from parents inquiring about our client’s service and subscription plans
• Walk prospective customers through how the service works and help them complete sign-up
• Follow up with leads who have shown interest but haven’t enrolled yet
• Address common questions about pricing, routes, pickup times, and safety
• Keep accurate records of inquiries and enrollments
• Coordinate with the operations team to confirm service availability in the caller’s area

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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