Credit Sales Agent – SME Cards

Job Description

REQUIREMENTS

1. 1–3 years of relevant experience in banking telesales, credit/debit card sales or activation, customer calling, contact center sales, or SME outbound sales.
2. Fluent English communication skills, both spoken and written.
3. Strong telephone-based communication, customer engagement, follow-up discipline, and the ability to consistently achieve daily calling and sales targets.
4. Proven ability to sell credit cards and process applications through the bank’s application/system.

Knowledge & Experience

Domain Expertise

• Basic understanding of SME/business banking products, particularly debit and credit card sales, digital/app onboarding, and customer activation journeys.
• Practical knowledge of credit card sales and application processes, including adherence to bank policies and procedures.
• Experience with debit card activation, card usage awareness, customer follow-ups, and handling common SME customer objections.
• Understanding of UAE SME customer segments and the ability to communicate effectively with business owners and authorized company representatives.

Industry & Sector Experience

• 1–3 years of experience in banking telesales, credit card sales, customer activation, contact center sales, or SME outbound calling.
• Prior experience handling credit/debit cards, account activation, business banking customers, or SME-focused sales/service campaigns.

Tools, Platforms & Technologies

• Experience using CRM systems, calling trackers, dialer tools, or bank-specific customer campaign platforms.
• Basic familiarity with core banking, card management, customer profile, and digital/app onboarding systems.
• Good working knowledge of Microsoft Excel for maintaining calling trackers and preparing performance reports.
• Understanding of digital banking app onboarding processes and basic troubleshooting.

RESPONSIBILITES

• Proactively identify and pursue new Small and Medium Enterprise (SME) clients for credit card solutions, exceeding monthly sales targets.
• Analyze business needs of potential SME clients to recommend tailored credit card products that optimize their cash flow and operational efficiency.
• Develop and maintain strong relationships with SME clients, acting as their primary point of contact for all credit card-related inquiries and support.
• Conduct thorough credit assessments and gather necessary documentation to ensure the eligibility and suitability of SME clients for credit facilities.

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