Consumer Order Management Specialist

Job Description

REQUIREMENTS

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• 3+ years customer service
• 3+ years data entry experience
• Working with Consumer products & services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• High level of accuracy and attention to detail.
• Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
• Time management skills
• Ability to adapt to rapid changes
• Proactive problem-solving skills (i.e. customer complaints, order issues)
• Manages multiple tasks & prioritizes well
• Working knowledge of Contact Center Applications
• Working knowledge of Microsoft Suite of products
• Ability to type 45 words per minute
• Experience in working in Team Environment

RESPONSIBILITIES

• Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. Manage order corrections and updates requests via multiple workqueues throughout order life cycle. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, INAT, MetaSolv, Excel, CST, RMS, DESI.
• Make outgoing calls as necessary for order coordination or to communicate proactively with customers.
• Keep up to date on all systems, procedures, products and services involved in consumer wireline order process.
• Participate on special projects as assigned by MSCO CCO Leadership

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