Club Lounge Attendant

Job Description

REQUIREMENTS

• Previous experience in a guest-facing role, preferably in a luxury hotel or lounge environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional service.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

RESPONSIBILITES

• Provide a warm and professional welcome to all our client’s guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold our client’s brand standards and maintain confidentiality at all times.

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