Club Experience Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, hospitality, membership services, hotels, travel, tourism, event coordination, retail, office administration, or administrative support.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to work independently in a fully remote work environment.
• Proficiency with Microsoft Office, Google Workspace, CRM software, and web-based business applications.

Preferred

• Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
• Experience working in a private club, country club, hotel, resort, restaurant, event venue, or hospitality organization.
• Familiarity with membership management software, reservation systems, CRM platforms, or event registration software.
• Previous remote work experience.
• Experience supporting customer loyalty or membership programs.

RESPONSIBILITIES

Member Experience

• Serve as the primary contact for members through phone, email, chat, and other digital communication channels.
• Respond to inquiries regarding memberships, club amenities, dining reservations, recreational activities, and upcoming events.
• Provide prompt, courteous, and personalized service that enhances the overall member experience.
• Escalate specialized requests to the appropriate department when necessary.

Club Coordination

• Coordinate dining reservations, event registrations, and special member requests.
• Assist with new member onboarding and welcome communications.
• Support membership renewals, account updates, and profile maintenance.
• Communicate important club announcements, seasonal events, and exclusive member offerings.

Member Engagement

• Build positive relationships with members through proactive communication and follow-up.
• Assist with member appreciation initiatives, surveys, and engagement campaigns.
• Collect feedback and identify opportunities to improve club services and member satisfaction.
• Support programs designed to strengthen long-term member retention.

Administrative Support

• Maintain accurate membership records and electronic documentation.
• Perform data entry and update CRM and membership management systems.
• Prepare reports, correspondence, newsletters, and event-related communications.
• Assist with administrative projects and operational support as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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