Client Support Specialist

Job Description

REQUIREMENTS

• Minimum of 2 years of customer service, client support, or administrative experience.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong organizational and time management skills.
• High school diploma or GED required.
• Ability to work independently in a remote environment.

Preferred

• Experience using CRM or customer support software.
• Experience in construction, industrial services, or a related industry.

RESPONSIBILITIES

• Respond to client inquiries by phone and email.
• Maintain accurate client records and documentation.
• Assist with billing inquiries and routine account support.
• Prepare reports, spreadsheets, and business correspondence.
• Coordinate with internal teams to resolve client requests.
• Perform general administrative and data entry duties.
• Handle confidential information with professionalism.

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