Client Support Specialist

Job Description

REQUIREMENTS

• 1+ years of direct experience in a customer support, customer service, or high-touch service role.
• Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone
• Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.
• This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.
• Experience working remotely is a plus.
• You are passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
• You have a proven track record of working across multiple teams in a highly-collaborative manner to support members.
• Prior experience working in healthcare and/or a technology environment preferred.

RESPONSIBILITIES

• Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday
• Conduct needs assessment and educate clients about Lyra’s services and benefit offerings
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support
• Engage in feedback and frequent self-assessment of strengths and areas for growth

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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