Client Support Specialist

Job Description

REQUIREMENTS

• Energetic, organized, and loves people
• Proven success in troubleshooting and problem solving via phone
• Ability to build relationships with various personality types, remaining professional and calm when speaking with difficult or upset clients.
• Self-driven and motivated with a desire to succeed and grow in a fast-paced, changing environment.
• Excellent oral and written communication skills
• Resourceful and well organized to ensure meticulous follow-up.
• Quick learner in software environments
• Proficient with MS Office (e.g., Word, Excel, PowerPoint)

RESPONSIBILITIES

• Handle 20-50 inbound support calls and tickets from both hospices and pharmacies.
• Answer incoming support calls timely with minimal number of calls going to voicemail.
• Place outbound calls to proactively check on new users, answer questions and offer brief training sessions to ensure they are confident in how to use the software.
• Assist physicians with ePrescribing setup.
• Contribute to our client-facing Knowledge Center by adding FAQs and tutorials.
• Support the CX Support Team Lead with meeting and exceeding team KPI’s.
• Provide exceptional customer service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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