Client Support Representative

Job Description

REQUIREMENTS

• 3+ years of experience in customer support, payroll operations, or client services.
• Payroll and/or PEO experience strongly preferred — you know the landscape.
• Hands-on experience with payroll systems or HCM platforms (Netchex knowledge is a plus).
• Working knowledge of payroll cycles, tax processing, garnishments, and deductions.
• Strong verbal and written communication skills — clear, confident, and client-first.
• Sharp problem-solving instincts and the ability to juggle multiple priorities in a tech-driven environment.
• FPC or CPP certification (or demonstrated willingness to obtain) preferred.

RESPONSIBILITIES

• Deliver high-quality, client-focused support across phone, email, and CRM/ticketing channels — with a relentless focus on first-contact resolution.
• Respond to client inquiries promptly and accurately, de-escalating concerns with professionalism and empathy while driving toward efficient outcomes.
• Own issue resolution end-to-end — troubleshoot payroll discrepancies, system workflows, and configuration questions with precision and care.
• Maintain complete, accurate documentation of client interactions, issues, and resolutions within the CRM to support reporting and trend identification.
• Identify recurring issue patterns and proactively contribute to internal knowledge bases, FAQs, and process improvements.
• Educate clients on our client’s system features, workflows, and self-service tools — turning every interaction into a coaching moment that drives adoption.
• Partner with internal teams (Implementation, Product, Engineering) to resolve complex issues and ensure seamless client handoffs.
• Continuously deepen product knowledge through ongoing training, certifications, and team development initiatives.
• Contribute to team goals and take on additional responsibilities to support broader client success objectives.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn