Client Services Administrator

Job Description

REQUIREMENTS

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.
• Ability to work efficiently and effectively under pressure.
• Ability to multitask and manage multiple projects simultaneously.
• Strong problem-solving and prioritizing skills.
• Self-motivated, energetic, and eager to learn.
• Ability to work independently while also collaborating with a team.
• Positive attitude with honesty and integrity.
• Ability to manage time wisely and meet deadlines.
• Proficiency in Microsoft Word, Excel, and Adobe.
• Working knowledge of computers and the ability to use company software applications.
• Experience in customer service, client relations, administrative support, or a similar role is a plus.

RESPONSIBILITIES

• Assist with tracking deadlines, document status, and required follow-up items through structured spreadsheets or workflow tools.
• Help prepare, review, and submit documents to state and federal agencies within required deadlines.
• Assist with state-specific forms, client portal uploads, regulatory portal uploads, weekly report check-ins, and document management functions as assigned.
• Support routine operational auditsand compliance-related reviews.
• Collaborate with Client Representatives and internal teams to ensure smooth and effective delivery of services to clients.
• Work efficiently in a fast-paced environment while managing multiple priorities, deadlines, and department needs.
• Provide administrative support to the Client Services Department as additional needs are identified.

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