Client Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently in a remote environment.
• Strong attention to detail and problem-solving skills.
• Professional demeanor with excellent interpersonal skills.
• Reliable computer, internet connection, and dedicated remote workspace.

RESPONSIBILITIES

• Respond professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding company services, projects, and general inquiries.
• Maintain accurate customer records and documentation.
• Coordinate appointments, meetings, and customer follow-ups.
• Assist clients with service requests and ensure timely resolution.
• Communicate effectively with internal departments to support client needs.
• Prepare and maintain reports, correspondence, and administrative records.
• Perform data entry and maintain organized electronic files.
• Maintain confidentiality of company and client information.
• Deliver exceptional customer service while representing Winter Environmental professionally.
• Perform additional administrative duties as assigned.

Are you interested in this position?

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