Client Relationship Manager

Job Description

REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
• 1–4 years of experience in Customer Success, Account Management, Client Servicing, or Customer Support.
• Experience in SaaS, CPaaS, Telecom, Cloud Communication, or Technology industries is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship management skills.
• Ability to handle multiple customer accounts simultaneously.
• Problem-solving mindset with a customer-first approach.
• Proficiency in Microsoft Office and CRM tools such as Salesforce, HubSpot, Zoho CRM, or similar platforms.

RESPONSIBILITIES

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain long-term relationships with customers.
• Manage customer onboarding and ensure smooth implementation of services.
• Understand customer business requirements and recommend suitable solutions.
• Conduct regular follow-up calls and business review meetings.
• Monitor customer usage and proactively identify opportunities to improve adoption.
• Resolve customer queries by coordinating with Technical Support, Product, and Sales teams.
• Ensure timely resolution of customer issues while maintaining high service standards.
• Identify upselling and cross-selling opportunities and collaborate with the Sales team.
• Track customer health, satisfaction, and retention metrics.
• Maintain accurate customer records, meeting notes, and follow-up activities in the CRM.
• Gather customer feedback and share insights with internal teams to improve products and services.
• Assist customers with platform training and best practices.
• Prepare periodic customer reports and account performance reviews.

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