China POS Lead

Job Description

JOB DETAILS

REQUIREMENTS

• Proven experience working with any retail POS systems, preferably Burgeon POS.
• Understanding of the POS implementation lifecycle (requirements, configuration, testing, deployment, and support).
• Strong verbal and written communication skills in English and Chinese, with the ability to explain technical and business topics clearly to different audiences.
• Experience coordinating across time zones and reporting to remote/global teams, preferably US-based stakeholders.
• Strong organizational skills, with the ability to manage multiple tasks, follow up on open items, and provide structured updates.
• Problem-solving mindset with attention to detail and a customer/service-oriented approach.
• Familiarity with retail store operations and processes is a plus.

RESPONSIBILITIES

• Support end-to-end POS implementation activities, including requirement clarification, configuration support, testing coordination, and go-live activities for new stores and enhancements.
• Work closely with local business users, store operations, and vendors to gather issues, change requests, and feedback related to POS systems.
• Coordinate with the US-based Retail IT / POS team to communicate local needs, project status, risks, and timelines in a clear and structured manner.
• Prepare and maintain documentation such as implementation checklists, user guides, training materials, and incident/issue logs.
• Monitor post-implementation stability, track incidents, and follow up on resolution with relevant technical and business stakeholders.
• Participate in regular status meetings with the US team, providing concise updates, reports, and escalation where required.
• Help align local store processes with global POS standards and best practices while considering local business and regulatory needs.

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