CHIEF OPERATING OFFICER

Other Positions

Dubai

August 18, 2026

Application ends: November 15, 2026

REQUIREMENTS

Minimum 8–10 years of banking experience.
Minimum 3 years in a senior leadership position within the UAE banking industry.
Proven experience in banking operations, transformation and process improvement.
Strong experience interacting with regulators, auditors and senior management.
Experience with foreign banks, multinational banking groups or international banking environments will be preferred.

RESPONSIBILITES

Develop and execute the Bank’s operational strategy in alignment with business objectives, regulatory requirements and Group standards.
Lead and oversee banking operations, including:
- Customer onboarding
- Deposit acquisition
- Payments
- Clearing & settlement
- Regulatory projects
Drive operational excellence, productivity and cost efficiency through process optimization and continuous improvement.
Ensure compliance with UAE banking regulations, internal policies and governance frameworks.
Lead regulatory inspections, reviews and related remediation activities.
Drive digital transformation, automation, process re-engineering, system enhancements and implementation of new banking technologies.
Monitor operational performance and service quality, ensuring continuous improvement in customer experience and issue resolution.
Manage relationships with regulators, government authorities, vendors and outsourced service providers.
Support business growth initiatives, new product launches, business expansion and strategic cross-functional projects.
Lead talent development, succession planning, leadership coaching and workforce capability building.
Support and contribute to the Bank’s Emiratization initiatives.
Ensure effective operational risk management, internal controls and business continuity practices.