Chargeback Specialist

Job Description

REQUIREMENTS

• 2+ years of experience in chargeback management or related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills
• Detail-oriented and able to manage multiple tasks simultaneously
• Familiarity with chargeback regulations and industry best practices
• Experience with chargeback management software and accounting systems is a plus
• Ability to work independently and as part of a team
• Strong organizational and time management skills

RESPONSIBILITIES

• Manage and investigate chargeback disputes initiated by customers or issuing banks
• Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
• Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
• Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
• Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
• Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
• Maintain accurate and up-to-date records of chargeback activity and related documentation
• Keep up to date with chargeback regulations and industry best practices
• Communicates and follows through with customers when recollection from chargeback is required
• Provide exceptional customer service to both internal and external stakeholders

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