Call Center Advisor 1 

Job Description

REQUIREMENTS

• 1+ year of customer service experience
• Computer skills and knowledge including familiarity with software programs, email, instant message, and Microsoft or Google Suite
• Ability to work in a fast-paced, high-volume call center environment, managing large amounts of calls in a timely manner
• Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
• Ability to multitask efficiently with error-free written work
• Ability to diffuse emotional situations on the phone and de-escalate difficult situations
• Ability to self-manage and can carry out the responsibilities of your role with high quality work and strong customer service
• Ability to be trained via self-guided e-learning
• Ability to type accurately and for long periods of time; average typing speed 40 WPM
• Consistent and reliable attendance
• Must be able to work rotating Saturdays, or willing to work permanent Saturdays

RESPONSIBILITES

• Respond to client calls/emails/chats to address their needs, complaints, or other issues with products or services while maintaining records of customer conversations
• Respond efficiently and accurately to queries; explain possible solutions and ensure that clients feel supported and valued
• Engage in active listening with customers; confirm or clarify information, identify customer needs, research issues and provide solutions
• Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Provide problem resolution on billing or shipment issues, update online customer records including pets, payment methods, address and other critical shipping information
• Help shoppers place web orders, re-orders, and autoships
• Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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