Branding Operations Specialist

Job Description

REQUIREMENTS

• 3+ years of ad ops, programmatic or paid social buyer experience, and/or technical client service experience
• Hands-on experience managing campaigns across reservation or auction-based media-buying platforms
• Strong understanding of campaign setup, Quality Assurance (QA), delivery monitoring, reporting fundamentals & proactive troubleshooting; problem solving & escalation methodology
• Ability to turn data into clear insights and practical recommendations
• Experience working with 3rd party measurement partners (IAS, DV, DCM, MOAT)
• Strong verbal and written communication skills; able to explain technical/operational language to non-technical stakeholders
• Proactive attitude with attention to detail, excellent project management, organizational, and analytical skills & with the skill to manage multiple priorities

Preferred

• Strong familiarity with digital video and paid media advertising campaigns
• Experience working closely with Sales, Client Solutions, Product or other cross-functional commercial teams, with an ability to evidence communication skills.
• Experience supporting product launches, change management or new market/process rollouts
• Ambitious and eager to learn, with a strong desire to grow, take on new challenges and continuously develop.
• Resilient and adaptable, with the ability to work effectively through change and help support evolving processes, priorities and ways of working.

RESPONSIBILITIES

• Own the end-to-end setup, trafficking, quality assurance and reporting for reservation campaigns, ensuring campaigns launch accurately and deliver against client expectations.
• Monitor campaign delivery acting as a technical campaign manager, troubleshooting, co-ordinating with creative approval teams and generating scheduled & ad-hoc reporting as necessary, all to ensure a high-quality client experience.
• Act as a key technical and operational partner to Sales and Client Solutions teams, helping translate complex campaign requirements into simple concepts enabling smooth execution.
• Partner with Product and Engineering teams to investigate issues, share market feedback and help improve platform capabilities, workflows and service quality.
• Contribute to the rollout of new products, features and operational processes by supporting internal readiness, documentation and training.
• Identify opportunities to improve workflows, tooling and ways of working to increase efficiency, quality and scalability across campaign operations.
• Create, maintain & distribute clear technical and operational documentation, providing best practices and process guidance to support internal teams and consistent execution.
• Work cross-functionally with Sales, Client Solutions, Product, Engineering and regional operations teams to manage dependencies, align priorities and support commercial goals.

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