Bilingual Tier 1 Scheduler

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• One year clerical and telephone experience.
• Proficiency with computer hardware and software.
• Bilingual in English and Spanish is required.
• Previous experience in scheduling or customer service roles is preferred.

RESPONSIBILITIES

• Coordinate and schedule appointments for clients, ensuring accuracy and adherence to established protocols.
• Interface with clients, healthcare professionals, and internal staff to facilitate seamless scheduling and address inquiries.
• Accurately enter and maintain scheduling information in the company’s database, ensuring up-to-date and organized records.
• Proactively identify and resolve scheduling conflicts, working collaboratively with team members to find efficient solutions.
• Maintain detailed and organized records of scheduled appointments and related communication.

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