Bilingual Member Experience Rep

Job Description

REQUIREMENTS

• Ability to demonstrate strong communication and interpersonal skills
• Basic software and web knowledge, and the ability to pick up new technology quickly
• Work well with others, and be willing to help team members
• Ability to problem solve
• High attention to detail
• Reliability – As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

RESPONSIBILITIES

• Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
• Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
• Deliver a simple customer experience with every interaction
• Trouble-shoot and problem solve situations that may be outside standard procedures
• Become a knowledge expert

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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