Bilingual Care Navigator

Job Description

JOB DETAILS

REQUIREMENTS

• A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN)
• Additional state licenses may be required and will be reimbursed by HealthSnap
• 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in using electronic health records and care management software
• Ability to work independently and as part of a team
• Empathy and a patient-centered approach to care
• Reliable internet connection and HIPAA-compliant work area and proficiency with virtual communication tools (e.g., Zoom, Slack)

RESPONSIBILITIES

• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs, providing support and education about their chronic conditions
• Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. Assist patients to set and reach goals in line with their provider-approved care plans
• Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol
• Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes
• Provide clear, compassionate, and effective communication to patients. Follow approved workflows regarding communicating patient needs to their providers
• Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience
• Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows

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