Benefits Enrollment Counselor

Job Description

REQUIREMENTS

Education: High School Diploma or equivalent. Associates degree or higher preferred.

Experience: Minimum of 3 years’ experience in benefits, insurance, or call center environment

• Strong customer service experience in a fast-paced call center or high-volume support environment.
• Experience with benefits enrollment, insurance, or employee benefits administration preferred.
• Strong presentation and interpersonal skills, with the ability to educate, influence, and engage diverse audiences.
• Excellent verbal and written communication skills, with strong active listening abilities and a customer-focused approach to resolving inquiries.
• Proficiency in Microsoft Office Suite and benefits enrollment platforms, such as Selerix, Employee Navigator, and ADP.
• Strong commitment to maintain confidentiality, professionalism, and data security while handling sensitive employee information.
• Ability to manage multiple priorities in a fast-paced environment while adapting to change, learning quickly, and maintaining accuracy and accountability.
• Required professional licensure: Active Life and Health Insurance License required. Ongoing compliance with continuing education requirements in applicable states required.

RESPONSIBILITIES

• Guide employees through core and voluntary benefits enrollment, providing education, support, and enrollment assistance via inbound, outbound, and scheduled calls.
• Accurately process and complete employee benefit enrollments while maintaining compliance with HIPAA and company confidentiality standards.
• Educate employees on available benefit options through one-on-one consultations and client-facing webinar presentations.
• Respond to employee questions with professionalism and empathy, ensuring a positive experience and clear understanding of next steps.
• Collaborate with team members and participate in ongoing training to maintain product knowledge, enhance customer engagement, and support successful enrollment outcomes.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers