AVP, Client Manager

Manager

Dubai

September 22, 2026

Application ends: December 21, 2026

REQUIREMENTS

5+ years of experience in client management or a related role within the financial services industry.
Product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
Proven ability to resolve client issues, manage escalations, and improve processes.
Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
High level of accuracy and attention to detail in all aspects of work.
Bachelor’s degree in Finance or a related field

RESPONSIBILITES

Relationship & Origination Support
Maintain professional relationships with client representatives.
Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
Identify and originate low-complexity opportunities.
Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
Credit Management
Manage credit requests in close coordination with various internal teams
Monitor credit lines and escalate exceptions
Onboarding & Implementation
Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
Oversee client documentation and facilitate client training to ensure a smooth transition.
Service Coordination
Serve as the primary point of contact for managing and resolving client escalations.
Facilitate day-to-day operational flows and track client feedback
KYC Ownership
Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
Take responsibility for completing and maintaining accurate client profiles.