Account Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 1–3 years of experience in account management or customer support
• Strong English communication skills (verbal & written)
• Basic knowledge of CRM tools is a plus
• Proficiency in MS Excel / Google Sheets
• Ability to work independently in a remote setup
• Good time management and problem-solving skills
• Client handling & relationship management
• Attention to detail
• Professional communication
• Multitasking ability

RESPONSIBILITIES

• Manage and maintain client accounts remotely
• Handle client inquiries via email, chat, and calls
• Update account information and maintain accurate records
• Assist with billing, invoices, and payment follow-ups
• Resolve basic account issues or escalate when needed
• Coordinate with internal teams to ensure client satisfaction
• Prepare regular account reports

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